FAQs

If you have a technical problem with the My Fundraising website and you cannot find the answer within our below FAQs, please go to the Contact Us page and submit your query using the online form.

To get started, go to the homepage fundraise.unicef.org.uk and click on create an account at the top right hand corner. Remember if you are holding a fundraising event and haven't already been in touch with us, then please complete and return an event form so that we can support your fundraising in the best way possible.

Yes it is possible to do this. When you initially set your page up, you can put the total of any offline funds raised already (through cash or cheques) in the appropriate box in Step 4 of the fundraising page creation process. Once logged on and viewing your page you can click on the 'offline' button (above your donations total) and fill in the amount that you have raised offline. You will then need to send this money in with a Sending in My Money Form – remembering to put your page name on the form.

Please complete this Sending in My Money Form, ensuring that you put your My Fundraising page name on the form. When sending in your offline donations, please send these in with your completed sponsorship forms so that we can claim Gift Aid on the donations. Note: if you have money that you have raised with a sponsor form then please don't pay these donations onto your page as we won't be able to claim the Gift Aid. Please pay this type of money in using a sending in my money form. You can count your offline donations into your online total and display these on your page in the way explained above.

To donate to someone's My Fundraising page please find their page – either by typing their name/event into the search bar or from a link they have given you. Then click on the 'donate' symbol and fill in your details. The site will then ask you whether you want to write a short message to sit alongside your donation and take you through some gift aid questions to see whether we are able to claim gift aid on your donation (at no extra cost to you!).  Once you have filled in all the relevant details you will receive a confirmation email and your donation will appear on the page!

Yes. The site can process transactions through World Pay from all over the world.  The My Fundraising site will not charge you for donations from abroad but please do check with your bank as they may charge.

Sponsorship money received from people connected to the participant is likely to exceed the “benefit rules” of the Gift Aid scheme, as defined by HM Revenue and Customs. We therefore may be unable to reclaim tax on sponsorship received from the following: a wife or husband, a relative (sibling, ancestor [e.g. mother], or lineal descendent [e.g. grandson]), the spouse of a relative, or a company under the control of the runner or connected person.

UNICEF will claim Gift Aid once each individual's details are verified. For this reason, this amount does not show on your page and cannot count towards a minimum sponsorship target.

Gift Aid can be claimed if you are using a sponsorship form and your sponsors tick the Gift Aid box and provide their full name and address. The sponsorship form needs to be sent with the a sending in my money form. Gift Aid can only be claimed if the donor grants permission personally. For this reason, a page holder should not pay offline donations in through the My Fundraising system, otherwise we will be unable to claim Gift Aid on those donations. It is therefore best to send in any money raised offline separately, using the sending in my money form.